Refunds & Returns

Understanding the Refunds & Returns Process

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at decorifyhomes@gmail.com 

. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at decorifyhomes@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Making a purchase is not always a perfect process. With this in mind, we have implemented a fair and clear Refunds & Returns policy for your benefit. As a valued customer, understanding your rights and our procedure will help to ensure your satisfaction with your purchase.

In the unfortunate event that your product arrives damaged, it is important to know that you are eligible for a refund or exchange. Please contact our customer service team immediately, so we can process your return as quickly as possible. Our ultimate goal is to make the Refunds & Returns process as smooth and hassle-free as possible for you.

In case you're not fully satisfied with the product you purchased, our Refunds & Returns policy ensures you have the right to return it. Whether it’s not what you expected, the wrong size, or just not right for you, we're here to help. Remember, clear communication with our customer service team will make this process faster and more efficient.

So, to summarize: our Refunds & Returns policy is designed with our customers in mind. We want to make your shopping experience as pleasant as possible, and that includes taking care of any potential problems after the purchase. We hope the information provided here has made you feel more confident about your rights and expectations in relation to Refunds & Returns at our online store.